Privacy questions can be sent through the contact form.

Privacy Policy

Privacy Policy

Last updated: 17 August 2026

This Privacy Policy explains how The Tennis House handles personal information submitted through this website and club inquiry forms. The Tennis House operates as a tennis club website: visitors can browse tennis programs, lessons, courts and club activities, then send a request for review. This page describes practical handling of information that reaches us through those channels. It is written in plain language for site visitors and is not legal advice.

Because this site does not provide online checkout or payment card fields, personal data is mainly used to respond to enquiries and operate the website securely. We do not claim formal compliance certifications on this page. If you have questions about how your details are handled, contact us using the details in section 14 below.

1. Purpose of this policy and who we are

  1. Who operates this site.This website is operated by The Tennis House, an independent tennis club website focused on informational tennis club pages and enquiry-based contact. [Registration Number] may apply where relevant for business registration purposes.
  2. What this policy covers.This policy applies to personal information collected when you browse site pages, use the contact form, send email, or call using the published contact details. It describes what we collect, why we use it, how long we may keep it, and the choices available to you.
  3. What this policy does not cover.Third-party websites linked from The Tennis House are governed by their own policies. Contact through this website is handled via the inquiry form only.
  4. Informational club site only.Submitting an enquiry is a request for program information and communication. It is not an online purchase and does not send payment details through this website.

2. Information we collect

  1. Contact details.Full name, email address and phone number, so we can reply to program enquiries and club site questions. A working email is especially important because many follow-up messages are sent by email after a form submission. If a phone number is optional on the form, include one only if you are comfortable being contacted that way.
  2. Enquiry details.Tennis program, preferred subject, session focus, experience level, enquiry focus and additional comments, so we can review your question and reply with relevant program information and topic notes. These fields help the team prepare a useful reply without guessing your playing context.
  3. Consent and form context.Consent checkbox confirmation, form type markers and the page from which a request was sent, so we can confirm you asked us to reply and keep basic handling context for that enquiry. The consent checkbox confirms you agree to be contacted about your enquiry.
  4. Technical details.Browser information, form timing values and standard hosting logs, used for security, website maintenance and spam prevention. These details are ordinary website operation records rather than marketing profiles. They help distinguish genuine submissions from automated abuse.
  5. How details reach us.Most personal details come directly from you through the enquiry form, email or phone. We do not ask for payment card details on this website and you should not send card numbers through these channels. If payment is discussed later outside this site, that handling is separate from the form fields published here.
  6. Optional notes.Free-text fields may contain extra context you choose to include, such as reading questions or related theme interests. Share only what is useful for reviewing the inquiry. Avoid sending unnecessary sensitive information such as government ID numbers or unrelated medical details.

3. Types of tennis club inquiries

  1. Program questions.Inquiries about tennis programs, lessons, courts and related themes may include your intended session focus. This context helps prepare a useful reply without treating the form as an official channel.
  2. Specific topic questions.When you name a preferred tennis program, experience level, preferred session or court focus, we may use that detail together with your reading notes to prepare a relevant reply.
  3. Cross-theme tennis inquiries.Questions about lessons, courts, junior tennis or club activities may include context from your main tennis interest. Include enough detail for us to understand what you want to explore.
  4. Follow-up and change requests.If you contact us to update, cancel or clarify an earlier enquiry, we use your name and contact details to locate the correct message thread. See section 9 for how to request updates.
  5. General club site questions.Messages that are not tied to a single tennis topic may still include personal contact details so we can reply. We handle these the same way as topic-specific enquiries.

4. How we use your information

  1. Respond to enquiries.We use the details you send to review your question and reply about tennis club topics. A submitted form is a request for contact, not a connection to any official body confirmation or reservation. Replies may include questions when more context is needed.
  2. Communicate clearly.We may contact you by email or phone to confirm details, ask follow-up questions about topic focus, reading goals, related themes or program information, or explain when an inquiry cannot be progressed. Communication stays focused on your enquiry unless you ask about something else.
  3. Operate the website securely.Form timing values and hosting logs help protect the site from misuse and keep forms working. Browser local storage may store a simple notice preference; see section 8 and the cookie policy for that detail.
  4. Keep records as needed.Enquiry records may be kept for service communication, operational review and security needs. Retention depends on enquiry status and practical follow-up needs rather than a single fixed period for every message.
  5. Improve clarity of replies.Occasion, category and topic focus notes help us ask fewer clarifying questions and prepare a clearer response about next steps. Accurate details at submission usually shorten the back-and-forth.
  6. Handle changes.If you later ask to update or withdraw an enquiry, we may use the same contact details to locate the message and confirm the change. Operational handling is also described in the content disclaimer page.

5. Sharing and disclosure

  1. Operational handling only.Information is used by The Tennis House to review and respond to your enquiry. This policy does not describe selling personal details for advertising or building marketing audiences from enquiry forms. Enquiry data is not treated as a mailing list for unrelated promotions on this site.
  2. Service-related sharing.Where answering an enquiry requires internal coordination among people working on the request, relevant details may be shared only as needed for that operational purpose. Sharing is limited to what is reasonably necessary to prepare or send a reply.
  3. Hosting and transmission.Form submissions and email travel through hosting and communication infrastructure. Standard technical logs may be created as part of ordinary website operation. Those logs are used for security and maintenance rather than profiling visitors for advertising.
  4. Legal or safety needs.We may disclose information if we reasonably believe disclosure is required to respond to a lawful request or to protect the website, staff or other people from serious harm or abuse. Any such disclosure would be considered carefully and limited where possible.
  5. No unsupported processor list.This site does not publish a club site of external analytics, marketing or payment processors. If that changes, related pages would need updating to match the actual setup in use at that time.

6. Third parties and processors

  1. No payment processors via this site.This website does not provide checkout or payment card fields. Personal data submitted through the enquiry form is not sent to payment processors through these pages. Do not include card numbers in forms or email.
  2. Hosting infrastructure.Website files and form handling may rely on hosting and email services that process technical request data as part of delivering the site. That processing supports operation and security rather than advertising.
  3. Delivery partners.If delivery is discussed only after direct contact following an enquiry, any sharing of address or contact details for that purpose would happen outside the form submission described here and only when relevant to arrangements you agree to pursue.
  4. No advertising trackers on these pages.These club site and legal pages are not set up to place advertising cookies or marketing pixels. See the cookie policy for the limited browser storage in use.
  5. Future changes.If third-party tools are added later, this policy and related pages should be updated before those tools are used in a way that affects visitors.

7. Storage, security and retention

  1. Where information sits.Enquiry details are handled so the team can read and reply. Local storage on your device may hold a cookie-notice preference. Form timing values support basic spam checks on the contact page. These browser-side items stay on your device until cleared.
  2. Retention in general.We keep enquiry information only as long as needed for communication, operational records and security review. Exact periods vary with enquiry status and practical follow-up needs rather than one published number for every case.
  3. Open enquiries.While an enquiry is still active or awaiting your reply, contact details and message content are typically retained so the conversation can continue without asking you to resubmit everything. Open handling may continue for up to [Retention Period] where that period applies to active threads.
  4. Closed enquiries.After an enquiry is closed, cancelled or fully answered with no further action expected, records may be kept for a shorter operational period or archived according to internal needs and [Retention Period] where applicable. Closed records support dispute resolution and service review when needed.
  5. Practical security.We take reasonable care when handling enquiry information. No website or email channel is completely risk-free. Avoid sending unnecessary sensitive details or payment card numbers. Use accurate contact details so replies reach you.
  6. Your device controls.Clearing browser storage removes local notice preferences. It does not delete enquiry information already received by The Tennis House through a submitted form or email. To change stored enquiry data, contact us directly.
  7. Separate channels.Information you send by email or phone is handled through those channels alongside any form submission. Use consistent contact details when possible so the team can match messages to the same enquiry.

8. Cookies and local storage

  1. Limited browser storage.This site uses local storage for the cookie notice preference and technical form values described in the cookie policy. It does not use advertising trackers on these pages.
  2. Notice preference key.When you click Accept on the cookie notice, a value may be saved under tennis_house_cookie_notice_ok so the banner does not appear on every visit. That value stays on your device until you clear site storage.
  3. Form timing value.The contact page sets a started-at timestamp submitted with the form to support basic spam protection. It is a technical field, not a profile of your browsing elsewhere.
  4. Relationship to personal data.Browser storage items are separate from the personal details you type into the enquiry form. Personal form answers are handled under sections 2–7 of this policy.
  5. Your browser choices.You can clear local storage or block it in browser settings. If blocked, the notice may reappear and some form helpers may not behave as described. Full detail is in the cookie policy.

9. Your choices and updating enquiry details

  1. Access and correction.You may ask what information we hold about an enquiry you submitted and ask for corrections when details are inaccurate, such as an updated phone number or email address. We may ask confirming questions before changing stored contact details.
  2. Request limits.You may ask us to stop using your details for follow-up on an open enquiry, subject to operational and legal needs. If a conversation is already in progress, we may still need enough contact detail to close it safely and confirm cancellation.
  3. How to update an inquiry.To change experience level, preferred program, related theme focus or other details, contact us by email, phone or the contact page with your name and approximate submission date. Prefer updating an open enquiry rather than sending many near-duplicate forms. See the content disclaimer for timing notes.
  4. How to contact us.Email, call or use the contact page. Include your name and approximate submission date so we can locate the enquiry. Privacy-related messages can also be sent to the contact form.
  5. Cookie and storage choices.You can clear local storage in your browser. More detail about the notice key, form timing and hosting logs is in the cookie policy.
  6. Identity checks for sensitive changes.If you ask us to change contact details or withdraw an enquiry, we may ask confirming questions so we update the correct message and not someone else's submission.

10. International visitors

  1. Visitors from other countries.The Tennis House publishes this club site in English for visitors who may browse from different countries. If you submit an enquiry from outside the primary operating region, your details are still handled to respond to your message.
  2. Applicable law placeholder.Questions about which privacy rules apply may depend on [Applicable Law] and your location. This page describes site behaviour rather than providing legal advice for every jurisdiction.
  3. Supervisory authority.If you believe your privacy rights have been affected and wish to contact a regulator, [Supervisory Authority Contact] may be relevant where applicable. You may also contact us first so we can try to resolve practical questions about your enquiry data.
  4. Cross-border transmission.Email and hosting services may route data through infrastructure in different locations as part of normal technical operation. We still apply the handling practices described on this page.

11. Children's privacy

  1. Intended audience.This website is intended for adults exploring tennis. The inquiry form is not designed for independent use by children.
  2. Parents and guardians.Parents or guardians may contact us about tennis programs for family reading. In that case, the adult submitter's contact details are used for communication.
  3. No knowing collection from children.We do not knowingly collect personal details from children through the enquiry form as independent submitters. If you believe a child submitted personal information without appropriate consent, contact us so we can review and take appropriate steps.
  4. Minimise personal detail about minors.Please avoid including unnecessary identifying information about children in free-text fields. Reading context such as "family interest in tennis" is usually enough.

12. Other limits

  1. No payment data on this site.Do not send payment card details through the form or email. The site does not collect payment card data and does not provide a payment card field. Payment, if ever arranged, would be discussed outside these pages.
  2. Notes you choose to add.Additional notes fields may contain extra personal context you choose to provide. Share only what is useful for reviewing the enquiry and avoid unrelated sensitive information.
  3. Related pages.How enquiries are handled is also described in the terms of use and the content disclaimer page.

13. Changes to this policy

  1. When we update.If how the site collects or handles information changes, we may update this Privacy Policy so it continues to describe the live behaviour of the website. Updates may also reflect new form fields, storage tools or contact processes.
  2. Last updated date.The date at the top of this page shows when the policy text was last revised. Material changes should be reflected in that date when posted.
  3. Your continued use.After an update is posted, continued use of the site or submission of a new enquiry indicates you have had the opportunity to review the revised policy. If you disagree with an update, you may choose not to submit new enquiries.
  4. Questions about changes.If a change raises a practical question about data already submitted, contact us using section 14. We will explain how the update relates to your enquiry where possible.

14. Contact

  1. Email.[email protected]
  2. Phone.+64 21 852 201
  3. Contact page.Contact
  4. Address.1 Te Irirangi Drive, Manukau City Centre, Auckland 2023, New Zealand
  5. Business hours.Business hours can be confirmed when you contact us.
  6. What to include.When writing about privacy, include your name, the email or phone used on the enquiry, and a short description of your question. This helps us locate the correct record quickly.
  7. Related pages.Cookie policy, terms of use, content disclaimer.

The Tennis House uses local storage for this cookie notice and basic form preferences. Read the cookie policy.